Every now and then I get so shocked by a company's customer service that I have to blog about it.
During our remodel, I went with a couple dual flush toilets from Caroma. One of them started leaking recently and continuously released a small but steady stream of water into the bowl after flushing.
Since the flushing mechanism isn't something I can just pick up at Home Depot, I gave them a call to see what my options were. I was dreading an exorbitant fee for a replacement part, but instead, they just asked me for my address and said they'd mail me one right away.
Now that's going above and beyond anything I could have hoped for.
Thanks Caroma.
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